Sergio Luján-Mora. A Comparison of Common Web Accessibility Problems. Varia Informatica 2013, p. 21-36, PIPS Polish Information Processing Society, Lublin (Poland).
An accessible web site is one which can be used by all its intended visitors, taking into account their differing capabilities. Inaccessible web sites can pose significant barriers to people with disabilities. The challenge of developing web content accessible by everyone has motivated the evolvement of a number of techniques to address web accessibility issues. Unfortunately, web developers often lack sufficient knowledge about these guidelines and techniques to develop accessible web sites.
This paper presents a survey of common web accessibility problems. Different studies and reports have been analyzed in order to summarize the most common web accessibility problems.
Currently, the World Wide Web (the Web) is present in all areas of our lives. The Web has firmly entered in our everyday life and has changed our way of making shopping, managing business, accessing to e-government services, having education, enjoying entertainment, and so on. Making websites accessible for all disabled people is critical. The Web has a huge potential to transform their lives, allowing them independent access to information and services for the first time. But, if websites are badly designed and badly supported, this potential is lost and the web becomes just another arena of exclusion.
The goal of web accessibility  is to ensure that information or services delivered through websites are available to and usable by the widest possible audience. In 1999, the Web Accessibility Initiative (WAI), a project by the World Wide Web Consortium (W3C) published the Web Content Accessibility Guidelines 1.0 . These guidelines were widely accepted in many countries around the world as the definitive guidelines on creating accessible websites. However, on December 2008, the WAI released WCAG 2.0 , a new version up to date with the new technologies.
Although there are many guidelines, advices, and tips for supporting the development of accessible websites, many web developers are not aware of them . In a survey carried out with the participation of 605 people involved with website development , it was noticed that 48% of the respondents did not use any accessibility evaluation method. Moreover, 39% of the respondents answered they had no knowledge about the W3C recommendations for accessibility [2, 3], and 30% answered that had only basic knowledge about them.
The purpose of the present study is to identify and compare the most common web accessibility problems. Different studies and reports from different experts on web development have been analyzed in order to summarize the most common web accessibility problems:
The Pennsylvania State University published the web page "Most Common Web Standards and Accessibility Errors" in 2005 . This page highlights some of the most common web accessibility errors. Each of the listed errors violates Section 508 1194.22 :
In June 2006, Cornell University conducted a project with different objectives . One of the objectives was to evaluate a sample of community college websites for accessibility and usability by students with and without disabilities. This research, based on Section 508 checkpoints , revealed some of the most common barriers to access websites:
On January 31 2006, Chris Heilmann, a developer evangelist of the Mozilla Developer Network, published the article "Seven Accessibility Mistakes" in Digital Web Magazine . In this paper, Chris Heilmann explained some of the major mistakes he encountered during his years as a professional web developer. Moreover, he also offered tips on how to avoid these mistakes:
456 Berea Street is a well-known weblog with posts related to web standards, accessibility, and usability. Its author is Roger Johansson, a Swedish front-end web developer.
On January 16 2007, Roger Johansson published the article "Seven accessibility mistakes you don't want to make"  that is a review of the article "Seven Accessibility Mistakes" . Roger Johansson recognises most of the mistakes from projects he has been involved in. According to him, some of these mistakes are easier to avoid since they are mostly up to the developer and the development process. However, others have a lot to do with client demands and can be much harder to steer clear of.
Webcredible is a user experience consultancy company based in United Kingdom. Webcredible that helps make the Internet a better place for everyone. Trenton Moss, founder of Webcredible, published the article "10 common errors when implementing accessibility" on January 1 2008 .
This article highlights common accessibility errors web developers attempting to build accessible websites often make:
The Society of IT Management (Socitm) published the report "A world denied: a supplement for Better connected 2008 on website accessibility"  on May 2008. This report provided the results of a set of accessibility testing carried out and included a list of the five most common accessibility errors. According to this report, these five errors account for 76% of all website accessibility failures:
On July 28 2010, Roger Hudson published the article "Ten Common Accessibility Problems" . Roger Hudson is a web accessibility expert who founded a company called Web Usability in 2000. Web Usability is a company based in Australia that provides website usability and accessibility services to corporate and government clients.
This article not only provides a very good list of accessibility issues, but it also explains what to do about them. According to the author, this is not intended to be a complete list of all possible accessibility problems and the order of the items is of no significance:
Yahoo! Accessibility Lab is a department of Yahoo! that ensures that every product is made at Yahoo! is accessible to every user.
On March 28 2011, Ted Drake of Yahoo! Accessibility Lab published the slides and the transcript of his internal presentation "Are you still doing that?!?! Common Accessibility Errors" . The objective of this presentation was to remind web developers that there are still some basic accessibility problems on the Web. This list compiles very specific technical and coding problems:
Joseph Dolson is a freelance web developer and accessibility consultant since 2004. Joe writes regularly on important current topics in accessible web design and web standards.
On April 13 2011, Joseph Dolson published the article "Web Accessibility: 10 Common Developer Mistakes" . According to the author, the most common mistakes that are related to web accessibility have more to do with a failure to understand what constitutes accessible content than with a failure to understand the technology. Josep Dolson states that these problems are non-technical and are easily tested, but they are very commonly overlooked. There is not any special order in this list:
WebAIM is an organization within the Center for Persons with Disabilities (CPD) at Utah State University. WebAIM's mission is to expand the potential of the web for people with disabilities by providing the knowledge, technical skills, tools, organizational leadership strategies, and vision that empower organizations to make their own content accessible to people with disabilities.
Since May 2012, WebAIM has conducted four online surveys of preferences of screen reader users. On May 31 2012, the results of the fourth survey were published online . In this survey there were 1782 valid responses.
This survey asked respondents to select their most, second most, and third most problematic items from a list. Each selected item was given a weighting, and the results are shown in Fig. 1.
In the following list, the problematic items are identified in order, with most difficult/frustrating first, and least difficult/frustrating last:
According to this survey, 21.9% of respondents listed inaccessible Adobe Flash content as the most difficult or frustrating item encountered, with CAPTCHA closely behind (21.6%). When compared to responses to these questions over the previous three surveys , the order and indicated difficulty for the items in this list are largely unchanged.
The University of Melbourne published a list  that outlines the 10 most common accessibility problems on the University of Melbourne web site:
The Web Accessibility Toolkit  is a project from Cornell University. The objective of this project is to assist college administrators and disability services professionals promote equal access to campus web resources. Among other resources, it identifies common web accessibility barriers based on Cornell University's research findings and other experts in the area of accessibility and usability:
Siteimprove is a company based in Denmark specialized in developing web management tools. On March 22 2013, Helene Nĝrgaard Bech, one of the employees of Siteimprove, published the article "Avoid These Common Accessibility Mistakes" , where she cover several common misunderstandings in connection with accessibility problems on websites:
Table 1 shows a summary of the most common web accessibility problems. This table comprises the top 10 most common problems:
The order of the problems in Table 1 does not have any meaning: the problems have just been sorted alphabetically. The first most common problem is an alternative text missing or inappropriate. This problem appears in all the list that have been analyzed.
The second most common problem is the existence of accessibility problems with web forms, such as complex forms or form controls not properly labelled.
Finally, the third most common problem is the lack of keyboard support, so some websites cannot be used without the mouse.
Nowadays and despite technological advances aimed at making the Web easy to use, the Web is not wide open for many people. Some websites can pose significant barriers to people with disabilities including:
The purpose of the present study is to identify and compare the most common web accessibility problems. For this purpose, different studies and reports from different experts on web development have been analyzed in order to summarize the most common web accessibility problems. However, a very important remark must be done: most common errors are not necessarily the worst errors.
Based on this study, the following three advices can help to quickly and easily improve the accessibility of a website:
We would like to acknowledge the support of the .GUI usability and accessibility: exchanging knowledge and experiences. project (2012-1-PL1-LEO04-28181), funded with support from the European Consortium under the Lifelong Learning Program.
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